PreachPal

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PreachPal Support

Last updated: August 2026

Welcome to PreachPal Support. Below are answers to common questions. If you need more help, reach out to us.

Getting Started

How do I record my first sermon?

Open PreachPal, tap the Listen tab, and tap the “Start Sermon” button. Grant microphone access when prompted. PreachPal will transcribe the sermon live and create a journal of key quotes, Bible verses, and reflections.

Why is the app asking for microphone and speech recognition access?

PreachPal needs your microphone to listen to sermons and speech recognition to transcribe them. Audio stays on your device unless you have cloud enhancement enabled, in which case it is processed by Deepgram in real time (never stored).

What if I denied microphone access by mistake?

Open iOS Settings → Privacy & Security → Microphone → PreachPal → toggle on. PreachPal will detect the change automatically when you return to the app.

Subscriptions

What does PreachPal Premium include?

  • Cloud-enhanced quality on every sermon: 350 cloud minutes a month on both Premium Monthly and Premium Yearly
  • Sharper live translation on cloud-enhanced sermons
  • Additional Bible versions via API.Bible
  • Structured Outline (AI-generated hierarchical sermon outline, exportable as PDF and Word)

The free plan includes cloud-enhanced quality to get you started: on most new installs, up to 3 sermons or 180 cloud minutes in total, whichever comes first (up to 60 cloud minutes per sermon), as a one-time allowance that never renews. Some devices and early-adopter accounts receive a monthly allowance instead, and the app always shows yours in Settings. Live transcription, captions, and English–Spanish translation are included on every sermon, always.

How do I manage or cancel my subscription?

Go to iOS Settings → Apple ID → Subscriptions → PreachPal. You can upgrade, downgrade, or cancel from there. Cancellations take effect at the end of the current billing period.

How do I restore purchases on a new device?

Go to PreachPal → Settings → Subscription → Restore Purchases. Your active subscription will be recognized automatically.

What happens when my cloud allowance runs out?

Your sermon keeps going. Recording and on-device transcription continue free, with no cloud allowance consumed, and every sermon and transcript stays fully accessible on your device. Your usage is visible in Settings. Premium’s monthly minutes reset on the first of each month. On most new installs the free plan’s allowance never renews: once it is spent, cloud enhancement ends and journal generation becomes a Premium feature, while everything already in your journal stays yours. Some devices and early-adopter accounts renew monthly instead.

Privacy & Security

What data does PreachPal collect?

None. PreachPal collects no personal information. All sermon data stays on your device and in your own private iCloud container. See the full Privacy Policy.

How do I turn off cloud enhancement?

Go to PreachPal → Settings → Cloud Enhancement → toggle off the master switch. Transcription will continue using on-device Apple speech recognition.

How do I enable the Face ID app lock?

Go to PreachPal → Settings → toggle on “Require Face ID to open PreachPal.”

How do I delete all my sermons?

Go to PreachPal → Settings → Privacy & Legal → Clear Local Data → confirm. This deletes all sermons from your device and syncs the deletion to your iCloud.

Troubleshooting

What can I do about poor transcription quality?

  • Ensure cloud enhancement is on for the best quality (Settings → Cloud Enhancement)
  • Reduce background noise when possible
  • Make sure the microphone is not obstructed
  • Verify you have a stable internet connection for cloud transcription
  • On-device transcription works offline, but quality may vary with accent, dialect, and audio clarity

What happens if a sermon is interrupted by an app termination?

PreachPal has a built-in sermon recovery. On the next launch, you’ll be offered the choice to resume the interrupted sermon or discard it. Your partial journal entries are preserved.

My iCloud sync isn’t working

  • Verify iCloud Drive is enabled in iOS Settings → Apple ID → iCloud → iCloud Drive
  • Verify PreachPal is allowed to use iCloud in iOS Settings → Apple ID → iCloud → Apps Using iCloud
  • Confirm you’re signed in to iCloud on this device, then give sync a moment; if Reflect shows “Waiting for iCloud,” tap Check Again

Which languages does PreachPal understand?

English and Spanish at launch, with live translation between them. The sermon language is detected automatically; you can also pin it in Settings → Language → Sermon Language. More languages are on the way.

Contact

For any question not covered here, reach us at:

We typically respond within 3–5 business days.

PreachPal — your personal sermon journal.